How to Claim

We'll direct you through the claim process.

This guide will ask you a question and based upon your answer show you another concern or outcome.

Before you start, examine if you're eligible for JobSeeker Payment.

2: employment Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You may need to provide supporting files to advance your claim.

We'll let you know the outcome of your claim. We'll send out a message to your myGov Inbox.

If you don't get electronic letters, employment we'll send you a letter in the mail.

If you think we have actually slipped up you can ask us to examine our decision.

We can assist if you remain in financial difficulty or need unique help while we process your claim.

4: Are you declaring JobSeeker Payment for yourself?

5: Do you have a Candidate arrangement in place?

To declare on somebody else's behalf you need to be authorised.

The individual you're claiming for must choose you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate arrangement

You require to have an arrangement in place to claim on someone else's behalf.

The person you're declaring for will require to start the procedure. Read about how to include a Candidate arrangement utilizing your online account.

7: Do you wish to claim online?

The simplest way is to declare online.

8: You can claim over the phone

If you can't claim online, call us on the Centrelink Employment Services line.

You don't need to go to a service centre to make a claim. If you're feeling weak, or require to isolate yourself at home, please don't visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To declare a payment you require a myGov account linked to Centrelink. If you do not have a myGov account, it's easy to develop one.

To link Centrelink you'll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you need Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get Started.
7. Select Apply for JobSeeker Payment then follow the triggers to complete your claim.

13: Create a myGov account and prove who you are to link to Centrelink

To claim a payment you require a Centrelink online account linked to myGov. If you do not have a myGov account, it's easy to produce one.

Follow these steps.

1. Go to myGov and choose Create an account.
2. Read the Regards to usage. If you accept the terms, choose I concur.
3. Enter your e-mail address, then verify this address utilizing a code we email to you. Your myGov account should utilize an unique e-mail address. You can't use the exact same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you'll get a code sent to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and get in answers.
6. You have actually developed your myGov account, select Continue to myGov.

After you prove who you are through myGov by going into some details about you, you'll get a CRN. We'll examine if you already have a CRN or develop one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some personal details and we'll inspect them versus our records.
6. We'll link Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll need identity information from among these documents: - current Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.

You'll likewise require identity details from among these documents:

- Australian motorist licence
- ImmiCard released by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can submit your claim, you'll require to go to a service centre to finish our identity requirements. You'll need to offer us an acceptable picture identity document in addition to any other files we may request.

If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you create your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), select No.

18: Check in to myGov and prove who you are to connect Centrelink

To claim a payment online, you'll require to do both the following:

- link your Centrelink online account to myGov
- show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity provider that provides the strong level Digital Identity required for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You'll need to enter your individual details, details from your identity files and validate your picture.

Discover how to establish the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these actions to link Centrelink and prove your identity.

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your grant share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can't prove your identity online, call us on the Centrelink Employment Services line.

19: How to claim after linking Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can apply online.

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Get JobSeeker Payment then follow the triggers to finish your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can use online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Request JobSeeker Payment and follow the prompts to finish your claim.

We'll inform you if you need to do anything else to complete your claim. We might ask you send supporting documents to submit your claim.

You can complete these steps up to 13 weeks before your circumstances alter. You can then submit your claim 2 week before your scenarios change. We'll call you to advise you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to declare

To claim a payment you need a Centrelink online account linked to myGov. When you have a CRN we can develop a Centrelink online account for you and link it to your myGov.

Follow these actions:

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Begin.
7. Select Obtain JobSeeker Payment and follow the triggers to complete your claim.

We'll tell you if you need to do anything else to finish your claim. We may ask you for supporting files to submit your claim.

22: After you claim by phone

We'll call you if we require more details.

We'll send you a letter to let you know your claim outcome. If your claim succeeds, we'll let you understand:

- when you'll get your first payment
- just how much you'll get.

23: employment After you declare online

After you send your claim online, you'll get a receipt telling you:

- the ID variety of your claim
- the date we approximate your claim will be complete.

If your Centrelink online account is connected to myGov, indication in now to track your claim online.

You can also use the Express Plus Centrelink mobile app.

If you do not concur with our choice call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to examine our decision.

To do your business with us, create a myGov account and link it to Centrelink.

You need to prove your identity before you claim a payment or service.

When you claim a payment or service, we'll ask you for some documents to support your claim.

If you or your partner quit working, or change from full-time to casual work we'll require a Work Separation Certificate from you in some circumstances.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, upgrade your information and get payments for you.