Traveling should be a seamless and enjoyable experience for everyone. At Etihad Airways, we are committed to providing all our passengers, including those with reduced mobility, the highest standard of care and convenience. If you're planning to travel and need mobility assistance, this comprehensive guide will walk you through everything you need to know about an Etihad Airways wheelchair request, from booking to arrival.
How to Request Wheelchair Assistance with Etihad Airways
To ensure a smooth and comfortable journey, passengers needing special assistance should make their Etihad Airways wheelchair request well in advance.
Booking Your Wheelchair Service
At the Time of Booking: When booking directly via Airlines-Updates website or through a travel agent, there's an option to specify your mobility needs. Select the wheelchair assistance requirement in the passenger details section.
Types of Wheelchair Services Offered by Etihad Airways
Etihad Airways caters to a wide range of mobility needs by offering multiple wheelchair services tailored to individual requirements. Your specific needs will determine the type of wheelchair service best suited for your journey.
WCHR (Wheelchair Ramp):
For passengers who can walk short distances but need help from the airport terminal to the gate.
WCHS (Wheelchair Steps):
For passengers who can walk short distances but cannot climb stairs; assistance will be provided for both stairways and throughout the airport.
WCHC (Wheelchair Cabin):
For passengers who are entirely immobile and require full assistance to and from their seat in the aircraft.
When submitting your Etihad Airways wheelchair request, it's essential to accurately describe your level of mobility so the correct assistance is arranged.
Assistance at the Airport
From the moment you arrive at the airport, Etihad's trained staff and ground handling partners are there to assist you every step of the way.
Check-In Assistance
Dedicated counters are available at most major airports. Upon arrival, notify the staff that you have made an Etihad Airways wheelchair request so they can prioritize your check-in and ensure assistance is ready.
Security and Immigration
Our staff will help you navigate through security screening and immigration processes. Assistance personnel are trained to ensure that security procedures are conducted respectfully and with minimal disruption.
Boarding the Aircraft
Priority boarding is offered to all passengers who have submitted an Etihad Airways wheelchair request. You will be assisted through the jet bridge or using an ambulift depending on the aircraft and airport configuration.
In-Flight Comfort and Accessibility
Etihad Airways is equipped with features that ensure your comfort throughout the flight.
Onboard Wheelchairs
All Etihad aircraft are equipped with onboard aisle wheelchairs to facilitate movement to and from lavatories. Cabin crew are trained to assist passengers with limited mobility, though for safety reasons, they cannot lift or carry passengers.
Accessible Seating
Passengers who have submitted an Etihad Airways wheelchair request are given priority for accessible seating close to lavatories and aisles. These seats may also have movable armrests to allow easier transfers.
Arrival and Baggage Assistance
Once you arrive at your destination, your journey doesn’t end. Etihad's ground staff continue to provide assistance through the arrival procedures.
Disembarkation Assistance
Passengers needing help will be the last to leave the aircraft, ensuring that assistance staff can safely and effectively help you disembark, whether using a bridge or stairs.
Customs and Baggage Claim
Your assistant will escort you through customs and help retrieve your checked baggage from the claim area. If you require further help to reach a connecting flight or transport service, this will be coordinated in advance based on your Etihad Airways wheelchair request.
Traveling with Your Own Mobility Equipment
Etihad Airways allows passengers to bring their own wheelchairs or mobility aids free of charge, in addition to the standard baggage allowance.
Manual and electric wheelchairs are accepted and will be stowed in the cargo hold.
It’s recommended to provide detailed specifications for battery-powered mobility devices to ensure compliance with IATA Dangerous Goods Regulations.
Medical Clearance and Fitness to Fly
In certain cases, a MEDIF (Medical Information Form) may be required. This includes passengers who:
Require oxygen during the flight
Have recently undergone surgery
Have contagious medical conditions
Our medical team will review your condition and approve travel accordingly. If needed, our team will also advise on the safest way to travel with your condition.
Tips for a Smooth Experience When Requesting Wheelchair Assistance
Book Early: Don’t wait until the last minute. Submit your Etihad wheelchair assistance request as soon as you confirm your travel plans.
Arrive Early at the Airport: At least 3 hours before your flight.
Carry Medical Documentation: If you have special medical needs, bring relevant documents.
Label Your Equipment: Clearly label personal mobility devices with your name and contact details.
Double-Check with the Airline: Call 24-48 hours before departure to reconfirm your request.
Contacting Etihad Airways for Wheelchair Assistance
To make or follow up on an Etihad Airways wheelchair request, here are the official contact channels:
Phone: Contact Etihad’s local customer service line
Online: By visiting Airlines-Updates website.
Conclusion
Etihad Airways is deeply committed to ensuring that all passengers, regardless of their physical abilities, receive equal access to air travel services. The process for submitting an Etihad Airways wheelchair request is straightforward, but early planning is crucial. By understanding what to expect and clearly communicating your needs, you can enjoy a stress-free, dignified travel experience from departure to arrival.
